Privacy Policy

Welcome! Thank you for visiting Payloo Ltd, a financial services platform. Use of the words "Payloo," "we," "us," or "our" refers to Payloo Ltd and its affiliates.

This Privacy Policy explains what Personal Information (as defined below) we collect, why we collect it, how we use and disclose it, your choices, any rights you may have, and how you can contact us about our privacy practices.

By continuing to use Payloo's services, you agree to this Privacy Policy. If you do not wish your Personal Information to be collected, used, or disclosed as described below, or if you are under the age of 18, you should stop accessing our Services.

This Privacy Policy does not apply to third-party websites, products, or services, even if we provide links to them or they link to us.

Your privacy is important to us, so whether you are new to Payloo or a long-time customer, please take the time to familiarize yourself with our policies and practices. If you are a job applicant, please refer to our separate Applicant Privacy Statement.

Feel free to print and keep a copy of this Privacy Policy, but please understand that we reserve the right to change any of our policies and practices at any time at our sole discretion. You can always find the latest version of this Privacy Policy on this page.

ENTITIES YOU ARE ENGAGING WITH

Payloo Ltd is the entity responsible for processing your Personal Information. Below are our contact details:

Depending on the Payloo products and services you use, we may provide you with an additional consumer privacy notice detailing how we collect, use, and share your Personal Information for that product or service (each a "Payloo Consumer Privacy Notice"). In the event of any conflict between this Privacy Policy and any Payloo Consumer Privacy Notice, the Payloo Consumer Privacy Notice will control.

1. Personal Information We Collect

Personal Information means information that identifies or is reasonably capable of identifying an individual, directly or indirectly, and information that relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an identified or reasonably identifiable individual. For the purposes of this Privacy Policy, only the definition of personal information from the applicable law of your legal residence will apply to you and be deemed your "Personal Information."

A. Personal Information We Collect from You

We may collect the following categories of Personal Information directly from you:

• Identification Information: such as name, email, date of birth, phone number, postal address, and/or government-issued identity documents;
• Commercial Information: such as transaction activity, deposits, withdrawals, account balances;
• Financial Information: such as bank account information, routing number, or other financial account information;
• Correspondence: such as information you provide to us in correspondence, including account opening and customer support;
• Audio, Electronic, Visual, or Similar Information: such as images and video collected for identity verification;
• Biometric Information: such as scans of your face geometry extracted from identity documents;
• Professional or Employment-Related Information: such as job title, source of wealth;
• Institutional Information: such as for institutional customers, we may collect additional information, including the institution's legal name, tax identification number, and proof of legal existence (e.g., articles of incorporation, business license, or other comparable legal documents);
• Sensitive Personal Information: such as government-issued identification numbers (e.g., passport number, tax identification number, or social security number), financial account information, and precise geolocation.

B. Personal Information We Collect Automatically

We may automatically collect the following categories of Personal Information about you:

• Online Identifiers: such as IP address, device ID;
• Internet or Other Electronic Network Activity Information: such as information regarding your interaction with Payloo, including access time, browser type and language, and the address of the website from which you arrived at Payloo;
• Geolocation Data: such as information that can help identify your physical location, like your IP address or GPS coordinates;
• Inferences: such as information derived from other Personal Information we collect to create a profile reflecting your preferences and behavior.

C. Personal Information We Collect from Third Parties

We may collect the following categories of Personal Information about you from third parties:

• Identification Information: from identity verification service providers;
• Commercial Information: from payment processors and financial institutions;
• Internet or Other Electronic Network Activity Information: from analytics providers and advertising networks;
• Inferences: from data aggregators and marketing partners.

2. How We Use Your Personal Information

We may use your Personal Information for the following purposes:

• Providing Services: To provide, maintain, and improve our services, process transactions, and manage your account;
• Compliance and Safety: To comply with legal obligations, prevent fraud, enforce our terms, and protect the security and integrity of our services;
• Communications: To communicate with you about your account, transactions, and updates to our services;
• Marketing: To send you promotional materials and offers, subject to your preferences;
• Analytics: To analyze usage patterns and improve our services;
• Legal Proceedings: To establish, exercise, or defend legal claims.

3. How We Share Your Personal Information

We may share your Personal Information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf, such as payment processing, identity verification, customer support, and analytics;
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets;
• Legal Requirements: To comply with legal obligations, court orders, or government requests;
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public;
• Professional Advisors: With professional advisors, such as legal, accounting, or consulting services, for audits or to comply with our legal obligations;
• Consent: We may share or disclose your Personal Information with your consent;
• Other Business or Commercial Purposes: We may share or disclose your Personal Information for other business or commercial purposes as permitted by law.

If we decide to modify the purposes for which your Personal Information is collected, used, or shared, we will amend this Privacy Policy as described below.

4. Cookies and Other Tracking Technologies

When you access Payloo, we use cookies, pixel tags, or other tracking tools (collectively, "Cookies") on your computer or other devices to recognize you as a customer, collect information about your use of Payloo to customize our services and content, and collect information about your device to: (i) ensure compliance with applicable regulations, (ii) detect irregular, suspicious, or potentially fraudulent account activities, and (iii) assess and improve our services and advertising campaigns.

Third-party tracking technologies are not controlled by us, and our practices do not apply to these third parties. You may opt out of some third-party tracking through organizations like the Network Advertising Initiative or the Digital Advertising Alliance (http://www.aboutads.info/choices). Learn more about Cookies at https://www.allaboutcookies.org.

You may opt out of non-essential Cookies at any time via our website or account settings. Strictly necessary Cookies, such as those used for security and fraud detection, cannot be disabled.

5. Direct Marketing

Subject to applicable laws, we may send direct marketing materials promoting services, products, or activities using information collected from or about you. You may opt out of such communications at any time via your account settings or by following the directions provided in any marketing communication. If you opt out, we may still send you necessary information about transactions or our business relationship. We do not provide your Personal Information to third parties for their own direct marketing purposes without your consent.

6. Children's Personal Information

Payloo is not intended for children under the age of 18, and we do not knowingly collect Personal Information from children under 18. If we learn that we have collected such information, we will promptly delete it.

7. Information Security

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of website communications with SSL, two-factor authentication, periodic reviews of our practices, and restricted access to your Personal Information on a need-to-know basis for employees and contractors subject to strict confidentiality obligations. However, no security is foolproof, and we cannot guarantee absolute security.

8. Retention

We retain your Personal Information for as long as reasonably necessary to provide services to you, for our legitimate business purposes, and to comply with legal and regulatory obligations. If you close your account, we will retain your Personal Information as necessary to comply with obligations such as fraud monitoring, detection, and prevention, as well as tax, accounting, and financial reporting requirements.

9. International Transfers

Payloo is a global business, and Personal Information may be stored and processed in any country where we have operations or engage service providers. We may transfer your Personal Information to countries with data protection laws different from those of your country. We take measures to ensure such transfers comply with applicable laws and that your Personal Information remains protected to the standards described in this Privacy Policy.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes to our privacy practices, enhance user experience, or comply with relevant laws. The "Last updated" date at the top indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy. If we make material changes, we will provide appropriate notice, such as a temporary banner on our site or an email. Your continued use of Payloo after such changes means you understand and agree to them.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or our processing of your Personal Information, please contact us at:

Email: [email protected]
Address: Payloo Ltd, 16 Yekmalyan Street, Belize City, Belize

We are committed to addressing your concerns promptly and in accordance with applicable laws.